How do I contact Customer Support?
If you have any issues or concerns that are not covered by the FAQ please contact us directly via the form on ...
View ArticleCan I transfer my saves and progress to my new device, or backup via the cloud?
At present we are not able to provide a direct method of transferring your save data across devices. However i...
View ArticleI want to make a gameplay video of your game. Is that okay?
We are happy for people to upload Review and Let's Play style videos of our games. It is also okay to monetize...
View ArticleHow to contact Tapjoy Customer Support.
For issues related to promotions offered in-game please contact Tapjoy customer support. To contact Tapjoy: ...
View ArticleHow do I contact Kiip Customer Support?
If you are experiencing issues with a promotion provided by Kiip please contact them directly at: hello@kiip.m...
View ArticleCan you bring this game over to my platform?
If you would like to see one of our games on another platform or if you have an idea to improve our games, ple...
View ArticleWhy can't I play this game on my device?
While we try to ensure that our games work on as many devices as possible some modern games will not be able t...
View ArticleMy game keeps crashing or freezing. What should I do?
Most crashes or freezes are caused by a lack of available memory. Please restart your device and reload the ga...
View ArticleMy game is running too slow, what can I do?
In the event of your game slowing down please restart your device and reload the game. In most cases, slow dow...
View ArticleHow do I report a suspected cheater?
If you encounter another player you think may be cheating you can report them directly to us. We will invest...
View ArticlePrivacy - User Data Deleted
Hello {{customer.first_name}}, Thank you for your patience while we completed your request. I am writing to ...
View ArticlePrivacy - ID Confirmed
Hello {{customer.first_name}}, Thank you for getting back to us with this information. Again we would like t...
View ArticlePrivacy - ID Request.
Hello {{customer.first_name}}, Thank you for contacting PikPok Customer Support. We at PikPok treat privacy ...
View ArticleIronSource CS
Hello {{customer.first_name}}, Thank you for contacting PikPok Customer Support. I’m sorry to hear that you’...
View ArticlePikPokPlus and Facebook ID Locations
Breakneck - Tap on the Gear icon in the lower left hand corner of the main screen - Tap on the Credits icon t...
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